Terms of service

1. Accepting these terms

By creating a CovePet account or using the service, you agree to these terms and the Privacy policy. You must be able to enter into this agreement where you live. If you do not agree, do not use CovePet.

2. What CovePet provides

CovePet helps pet owners organize observations, medications, visit notes, and owner-prepared summaries. CovePet is not a veterinary clinic, medical record system, diagnostic tool, or emergency service. It does not provide veterinary advice and does not replace care from a qualified veterinary professional.

3. Your account

You are responsible for providing accurate account information, protecting your sign-in credentials, and activity under your account. Contact CovePet promptly if you believe someone else has accessed your account. You may not use another person’s account without permission.

4. Free access, subscription, and renewal

CovePet Free includes two pet profiles, unlimited saved health records, and one read-only caregiver. Free access has no time limit and does not require a card. A CovePet Pro purchase starts billing that day. CovePet Pro is currently sold in the iPhone app and billed by Apple through your App Store account. Paid subscriptions renew automatically until canceled. Apple displays the applicable currency and tax.

5. Cancellation and account deletion

You can open Apple subscription management from CovePet settings. A scheduled cancellation normally keeps paid access available through the end of the current billing period. When paid access ends, the account returns to the Free limits. Saved records remain available, and the owner can edit or delete them. Deleting your CovePet account is different: it ends CovePet access and begins deletion of account and pet data. It does not cancel an App Store subscription. You must manage that subscription with Apple.

Refund eligibility is explained in the Refund policy.

6. Your content and shared links

You keep ownership of information and files you add to CovePet. You give CovePet permission to process and store that content only as needed to operate, secure, and support the service. You are responsible for having the right to upload and share the content you provide. Anyone with an active vet-summary link may view that summary until you revoke the link.

7. Acceptable use

Do not use CovePet to break the law, violate another person’s rights, upload malicious code, interfere with the service, probe or bypass security controls, scrape private information, or share content you are not authorized to share.

8. Service changes and availability

CovePet may change, suspend, or discontinue parts of the service to maintain security, reliability, or product quality. CovePet does not promise uninterrupted or error-free availability. When practical, material changes affecting paid use will be explained before they take effect.

9. Disclaimer and responsibility

To the extent permitted by law, CovePet is provided as available without warranties that it will meet every need or preserve every record in every circumstance. You remain responsible for care decisions, confirming instructions with the veterinary team, and keeping any records you need outside CovePet. Nothing in these terms limits rights or remedies that cannot legally be limited.

10. Changes and contact

CovePet may update these terms as the service changes. The latest revision date appears on this page. Questions about these terms can be sent to hello@covepet.com.

11. The feedback board

Anyone can post to the feedback board without a CovePet account. Posting is accepting these terms for that post.

• The board is for CovePet. Post about the product, not about anything else.
• Do not post private information about yourself, another person, a pet, or a vet. The board is public.
• One person reads every request before it appears. Nothing is published automatically, and no decision here is made by software.
• A request can be removed for one of seven reasons: spam, off topic, abusive, private information, unlawful, a duplicate of another request, or because the person who wrote it asked.
• You keep ownership of what you write, and you give CovePet permission to publish it on the board and to describe it on the roadmap. CovePet may act on an idea without owing you payment.
• An email address is optional. It is never published, and it is used once to answer you.

To report a post, or to ask for your own to be taken down, use the form on the board rules page. CovePet answers with what was decided and why.