Privacy policy

1. Information CovePet stores

CovePet stores information you choose to provide so the product can organize your pet’s care history. This can include:

• Account details such as your name, email, and contact preferences.
• Pet profiles, baseline health context, and vet contact details.
• Symptoms, behavior changes, medications, diet changes, and visit notes.
• Photos and videos you attach to a health record.
• Vet summary links and the sharing choices connected to them.
• Household invitations, caregiver membership, and who added or completed shared records.
• Linked sign-in providers and public passkey credential records used to protect account access.
• Subscription provider, plan status, renewal status, and limited billing identifiers used to verify access and prevent an App Store purchase from being linked to the wrong CovePet account.

Separately from your records, CovePet stores what you send to the public feedback board: the request you write, and an email address only if you choose to leave one. A request is published in your own words once CovePet has read it. An address is never published, is never added to the product-updates list, and is used once to answer you.

2. How CovePet uses information

CovePet uses this information to authenticate your account, save and display your records, prepare vet summaries, provide support, and protect access to the service.

3. Cookies

CovePet uses essential session cookies to keep you signed in and protect account access. If essential cookies are disabled, signed-in parts of CovePet may not work correctly.

Voting on the feedback board sets one more cookie. It holds a random identifier and nothing else, it is set only at the moment a vote is recorded, and it is sent only to the board. It is what stops the same browser voting twice, and it is why the count is a count of browsers rather than of people.

CovePet does not use analytics or advertising cookies, and does not send your visits to any third-party analytics service.

4. Storage and service providers

CovePet runs on Cloudflare Workers. Account and pet records are stored in Cloudflare D1. Attached photos and videos, and shared vet summary PDFs, are stored in Cloudflare R2. Better Auth manages account sign-in and session records. Resend delivers CovePet email, including the product updates you can subscribe to on the site. That address is stored in Cloudflare D1 and held by Resend, and every update email carries an unsubscribe link.

If you choose Sign in with Apple, Apple confirms your identity and may provide either your email or an Apple private relay address. If you choose Google, Google confirms your identity and provides your basic profile and verified email. CovePet does not request access to Gmail, Drive, Calendar, contacts, or other Google data. If you add a passkey, CovePet stores the public credential needed to verify it. Your biometric data and private passkey never leave your device or password manager and are not received by CovePet.

Superwall manages subscription status and the iPhone purchase flow. Apple processes subscriptions bought in the iPhone app. CovePet does not receive your full card number or App Store payment credentials. CovePet checks current subscription status and stores normalized billing identifiers needed to provide access, process renewals or revocations, prevent duplicate account links, and support billing recovery.

When you search for your address in Settings, the text you type is sent to Geoapify, our address lookup provider, through our own server. Geoapify never receives your name, email, or account.

The feedback board and the changelog are CovePet’s own pages. They were run by a third party until September 2026 and are not any more. What you send to the board is stored in Cloudflare D1 and goes nowhere else.

These providers process information only as needed to operate the service. CovePet may also disclose information when required by law or to protect the safety and integrity of the service.

5. Sharing a vet summary

When you create a shared vet summary, anyone with its link can open that summary. You can review active links and revoke access at any time. Revoking a link stops future access through that URL.

6. Household access

A household owner can invite caregivers, who can view every current and future Pet in the Household. Free includes one read-only caregiver. On CovePet Pro, caregivers can add health notes, update Pet details, and prepare vet summaries. An owner can also give a sitter access to selected pets and sections, with or without write access. CovePet records who makes shared changes. The owner can remove a member, and a member can leave at any time.

7. Retention and deletion

CovePet keeps your active account information so it can provide the service. Deleting your account removes your active profile, pet records, attached photos and videos, shared vet summaries, and sign-in records from CovePet’s active systems.

If an App Store subscription has been linked to the deleted account, CovePet retains only a keyed, non-readable digest of the account token for 400 days. This prevents the same subscription from being silently attached to another account and supports a verified recovery request through one complete annual renewal cycle. CovePet does not store signed Superwall webhook bodies. Normalized billing status, non-readable identifiers, and audit records may be retained as needed for payment integrity, fraud prevention, legal obligations, and support.

A request you send to the feedback board is not attached to an account, so deleting an account does not reach it. To have a request and any address left with it removed, email hello@covepet.com. CovePet removes the words and keeps a dated, empty placeholder, because votes and merges made by other people point at it.

8. Your choices and requests

You can update account and pet information, download a portable data export, revoke shared links, delete individual pet records, or delete your account from CovePet. You may also ask to access or correct information connected to your account.

9. Changes to this policy

CovePet may update this policy as the product and its privacy practices change. The latest revision date will always appear at the top of this page.

10. Contact

For privacy questions, access or correction requests, or concerns about how CovePet handles information, email hello@covepet.com.